Dialogue

Artifact: Dialogue Week 1

Articulate contemporary theories and practices of dialogue

Part 1: Articulate the key principles of dialogue and differentiate dialogue from other forms of communication.

The readings from Bohm in chapter 2 shares that “Dialogue” comes from the Greek word dialogos, Logos meaning,”The word” and can also mean “ meaning of the word” and dia means, “through”. [1] Bohm describes dialogue as,” a stream of meanings flowing among and through us and between us.”[1] as the readings shares dialogue as being, able to emerge some new understanding, as something new, and as something creative. Bohm, differentiates dialogue from discussion as discussions breaking things up and analyzing ideas. Discussions many not allow folks to get past point of views. He sees discussion as a ping-pong game, batting ideas back and forth with the objective to win or gain points for self. Bohm said, “In a dialogue, nobody is trying to win. Everybody wins if anybody wins.” [1]

In the readings from Pearce, “afterlife” would be consider a key principle of dialogue, as shared by Executive coach Hilda Carpenter(2006) (Pearce, p.2) in the reading she sees conversations as having an “afterlife” and Carpenter shares “to think of memories of those involved and experience of those affected.” Pearce’s readings shows how mindfulness can be a key principle as Pearce refences and shares: “Dialogic communication is prized (Boogaard 2000) and when it occurs, generates and afterlife that participants describe as having “better relationships, different ways of being in the world, change of perspectives, personal transformation, self acceptance, continuous learning, more curiosity, more awareness of self and others, and finding more meaning for their lives” (Gonzalez 2004)” [2]

Other forms of communication shared by Pearce are:

Constructing a rich story about what happened- by understanding ourselves and others, Constructing a more systemic description of what happened- beyond “win” and “lose” to win-win outcomes and Changing the context- to provide common ground and move to different space or place and changing the set of participants.

In Sutters article discussion is described as providing the benefit of taking things apart in order to better understanding and help in decision making. Sutter’s article shares the importance of people thinking of the “whole”, like systems, elements, relationships. The article shares the importance of quality of attention from people involved, and quality of dialogue being developed. In the article it state, “The metaphor Isaacs uses is that of creating a “container for dialogue in which deep and transformative listening become possible . . . a setting in which the intensities of human activity can safely emerge” (p. 242).  The conditions include the “active experience of people listening, respecting one another, suspending their judgments, and speaking their own voices” (p. 242).”[3] I absolutely agree with this statement because the only way to let ideas and thoughts flow as Bohm shares is to listen, respect, suspend judgment, and speak your thoughts.

[1] Bohm, David.   On Dialogue. (London and New York: Routledge, 1996).

[2] Pearce, W. Barnett.   Making Social Worlds: A Communication Perspective. (John Wiley & Sons, 2009).

[3] Suter, V. Facilitating Dialogue. Retrieved from: https://vsuter.org/dissassemblages/dialogue-vs-discussion/ (Links to an external site.)

Artifact: Collaboration Week 3

Model techniques of active listening

Chapter 5 of Bohm, The Observer And The Observer, helps as we “observe” and  “gather with the eyes” or “listening” as “we gather with the ear”[1] in order to create a connection so we can visualize ourselves using the power pose in own real situations. As we learn to be present in our listening, Isaacs readings shares, “Language is Holographic”, he shares as a “telescope focuses the light, making the holographic image brighter and stronger” he explains that “each word contains not only the wide context of paragraph and sentence but the deeper context of our lives” he shares this to be gathering information and maybe at first information is not clear but as we observe non verbal and listening communications connections are being made and focus is happening as we are relating and allowing ourselves to “enfolded”, enfold as shared in Isaacs reading “ Bohm suggesting that the universe itself is like this: Each part is enfolded in to every other part” [2]  As video shared from Amy Cuddy allows “enfolded” parts to take place with  nonverbal and listening communications,  she is able to share her message and make connections. Nonverbal Communication Modes Handout [3] will allow me share nonverbal communication from Amy Cuddy video [4]:

Eye contact: non direct gaze as she glances around the audience evenly in order to keep audience engaged.

Voice: Her volume indicated confidence, and word choice allowed engaging and confidence as she was confident in her work

Gestures: As she kept hand moving and sometimes putting hands to face to indicated keep info flowing and expressing self genuinely

Facial expression: Shared her excitement of her findings and how this will help others as well as her expression of emotion as she shared personal connection story with one of her students

Appearance: Was confident, professional in order for focus to be fully on her findings

Distance: Her distance would fall into social as it would be just the right distance for people to hear her message see her findings and possibly make connections

Positive moments in dialogue would have been when she showed emotion of sadness but also joy as she was able use herself and her findings to help a student gain confidence and get through her course.

Negative would have been the remote in hand as it sometimes would take up some attention.

Questions would be:

1.Does body language make or break how far dialogue will go?

2.When expressing your confidence towards person speaking to and that person lacks confidence, does the person walk away gaining confident?

3.Does the tone in your voice show how much you believe in message you are trying to give?

My answers:

1.When people have arms folded and possibly yawning throughout dialogue the dialogue is done.  If smiling and nodding then dialogue can continue.

2.Sometimes someone else believing in you will help in lighting a fire of confidence in someone who just consider himself just there, in the class or in the group with no voice just trying to get through.

3.Yes as your tone expresses excitement and hope in all that is to come from project or work being done.

[1] Bohm, David. On Dialogue. 2nd Ed. London and New York: Routledge, 2004.

[2] Isaacs, William. Dialogue: The Art of Thinking Together. New York: Random House

[3] Nonverbal Communication Modes Handout (attached as a PDF in module)

[4] https://youtu.be/Ks-_Mh1QhMc

Artifact: Collaboration Week 4

Demonstrate skills that foster productive dialogue

Role: A rare book dealer specializing in poetry volumes.

Challenges: Owner of book needed cash immediately with “bottom line” price being $4000

Sell at a premium price

No other offers

5 months left to sell

Specific barriers to overcome: Negotiate a good price, only 5 months to sell

Did you overcome: Yes

What did you learn: Clear and accurate communication, Confidence in product, and good knowledge of product.

How did you move from a personal interest to a mutual interest or agreements?

By sticking to the facts and allowing the history of the book to sell itself.

What techniques from our week’s readings and handouts did you apply?

From Negotiation Tips: Additional Reading:

Learn- 1st Part: “learning means we must be well prepared beforehand. The more information you have on the other negotiator’s situation such as facts, figures, financial statements, research and intelligence, the more prepared you will be to challenge any falsified statements they try to wing past you.”

Bohm (P.21):

Negotiation is trading off, adjusting to each other and saying, “Okay, I see your point. I see that that is important to you. Let’s find a way that would satisfy both of us. I will give in a little on this, and you give in little on that. And then we will work something out.”

Core_Practices_of_Dialogue.pdf:

Building Relationships

Relationships are based in two qualities:

Trust:

  • How we mirror expected behaviors
  • We do what we say we will do
  • We behave as a “reasonable” person
  • How we use information

Respect:

  • How we respond to ideas
  • How we use language; avoid

What would you do differently?

May be giving the asking price first rather than wait for buyer price.

Did you achieve your goal?

I did my goal of selling book.

Why or why not?

Because I opened dialogue with relationship building allowing for, welcoming buyer and sharing appreciation and followed with history in order to gain trust.

What did your partner do to achieve his or her goal?

Partner shared knowledge of book making the sale easy.

As a whole group: What were the tactics, gambits, and strategies that you used in the negotiation process?

Articulation in order to make sure all information was clear, Respect so good communication can take place, Listen to make sure correct information is also being shared so process of finalizing sale will be smooth. What did you learn from one another?

What did you learn from one another?

That with respect and confidence and really knowing what your negotiating really helps in both parties find common ground and both walking away happy.

Bohm, David. On Dialogue. 2nd Ed. London and New York: Routledge, 2004.

The Negotiation Experts. (n.d.). Deceptive negotiation gambits and counter measures. Retrieved from: http://www.negotiations.com/articles/deceptive-negotiation/

Core_Practices_of_Dialogue.pdf

Artifact: Dialogue Week 5

Reframe conflict for shared understanding, options, and mutual benefit

“Cultural research identifies cultural commonalities and differences and investi-gates the complex ways through which cul-tural dimensions affect individuals, teams, and organizations in perception (e.g., the process of sense making) and action.” [4]

When finding my cross-cultural challenge, I seem to keep reflecting back to Pearce and his use of  “Afterlife”. As Pearce shares, “Communication is prized and, when it occurs, generates an afterlife that participants describe as having “better relationships, different ways of being in the world, change of perspectives, personal transformation, self acceptance, continuous learning, more curiosity, more awareness of self and others, and finding more meaning for their lives.”[1]  I think of the partnerships that have been created in my organization and as grateful as I am for  friendships, and efforts that have been put in to my community,  I can’t help but to think of the cross-cultural challenge that exist, of tutors walking away gaining this new perspective on life because of the beautiful interactions that was created through . their work with the community in learning of their beauty in values and their morals and just the ways of their culture. I also think of professors and faculty that have gained promotions because of the work with community and as grateful as I am, the reality of the “afterlife” is the tutors graduate and become doctors or scientist and professors and faculty become authors and tenure.  While community is still here in the same place figuring out how they will eat, sending youth out for jobs rather than to college.  The challenge is lack of follow through and to focus on “process” and “making” social world [1] As reading from Pearce, share “critical moments” and argue that what we do in them has an afterlife that shapes social worlds. Presumes particular concepts of communication, of social worlds, and of the relationship between them. Communication is a process of doing things and making things, not just talking “about” them.” [1]

In Bohm, Beyond Dialogue section, it shares solving the ills of society, and although we wish we didn’t have these ills, the way to a worthwhile life is we have to deal with the problems. [2]

Shared from Soliya Network, shares the Ethical Framework, and intercultural conflicts are finding critical differences are navigating towards a constructive dialogue.[3]

[1] W.B. Pierce, Making Social Worlds (Blackwell Publishing, Massachusetts 2007)

[2] Bohm, David. On Dialogue. 2nd Ed. London and New York: Routledge, 2004.

[3]The Soliya Network: Insights and Challenges to Successful Dialogue https://www.youtube.com/watch?v=WOmiWOM3qws

[4] Ferdman, B. M., & Sagiv, L. (2012). The value of connecting diversity in organizations and cross-cultural work psychology through dialogue and multiplicity. Industrial and Organizational Psychology 5, 373–379. https://claremont.instructure.com/courses/195/files/?preview=8099

Artifact: Collaboration Week 5

Research and articulate contrasting perspectives among diverse constituencies

What did you see and hear?

I went to a restaurant called Gen’s Korean BBQ. This restaurant looks small from the outside but as your enter it is actually a very big restaurant, lighting was dimmed, beautiful decorations of assorted beautiful vases placed in glass display cases throughout restaurant, booth seating with every booth with a personal grill and around grilled ramekins of variety of kimchi like, cucumber, radish, cabbage, picked bamboo, and mashed potatoes that was sweet in flavor with corn and peas mixed in. Setting of table also had rectangular shaped plates with chopstick and napkin, and rectangle dish with 3 sections, one for salt and pepper mix, brisket sauce, and sesame oil. And a large salad bowl with a vinegar type of dressing.  Hostess were two young women looked to be in their early 20’s, both with a white collared shirt, buttoned to the top with a very tight high bun and both with black slacks and black shoes. Servers were majority young men in early 20’s all dressed in all black. Servers were moving in fast pace, taking orders, filling waters, and changing out grills for customers.

Now that you are in the fifth week in this course, were you more aware of diversity?

I did notice a good amount of diversity in customers through out restaurant. Hostess were both white females, and majority of servers were of some Asian descent.

Do you feel you understood diversity better?

Yes, as shared from readings of Ferdman, “ the exchange of views and value of humility about how much understanding and learning is possible from any single perspective and reinforces our view about the generative value of proactive exchange and connection between the fields of diversity in organizations and cross-cultural work psychology.[2] As we learn to be open, welcoming, and understand diversity, we may be able to work off each other’s strengths and weaknesses in order to create strong meaning from dialogue.

Were there any critical moments in the dialogue around you?

As it was a fast pace type of culture, I observe, as shared in readings of Bohm, to “gather with the eye” and “gather with the ear” [3]  points of overwhelming moments for the servers. Critical moments would have been as shared from the readings of Pearce, as “Critical Moments” in which what we do changes the social worlds in which we live. It urges us to develop our ability to identify and act wisely in these moments.” [1] as the moment led to playfulness from Pearce, and Jump into the Void from Isaacs; I tried to create dialogue by asking how to eat radish paper and rice paper, which led to server full on stepping away from the crazy environment and personally connecting with us as server shared and showed a silly way on how he eats certain foods. This then led to laughter by just jumping  to the situation. “ Laugher has a deep philosophical meaning, it is one of the essential forms of the truth concerning the world as a whole” [1] by allowing a chance for dialogue we allow unique connections to be made.  Every Time server needed  to just breath he stopped in for a smile throughout our visit.

Did you perceive any bias on your part?   No bias, had a good time on this assignment.

[1] Pearce, W. Barnett. Making Social Worlds: A Communication Perspective. Malden, MA: Blackwell Publishing, 2007.

[2] Ferdman, B. M., & Sagiv, L. (2012). The value of connecting diversity in organizations and cross-cultural work psychology through dialogue and multiplicity. Industrial and Organizational Psychology 5, 373–379. https://claremont.instructure.com/courses/195/files/?preview=8099

[3] Bohm, David. On Dialogue. 2nd Ed. London and New York: Routledge, 2004.

Artifact: Dialogue Week 7

Define the perspectives that need to be explored and information that needs to be gathered for the needs analysis for the Capstone Action Project.

In developing taxonomy of what I believe to be the best practices in techniques and strategies learned in this course for productive dialogue the five would be:

Circle-  In readings from Bohm, it is suggesting to arranging groups into a circle in order to create “microculture”  in dialogue that will lead to powerful, crucial,and collectively shared meaning. (Bohm, p.15)

Engaging-as shared above to arranged in a circle direct communication takes place and a facilitator is being used in this setting to keeping dialogue flowing. (Bohm, p.17)  By becoming in engaged in dialogue Bohm also shares, “Okay, I see your point. I see that that is important to you. Let’s find  a way that would satisfy both of us.”(Bohm, p.21) To be engaged is fully be in present in the dialogue.

Mindfulness- To be presents allows dialogue to not create “Blocks” as shared from Bohm and give the ability to listen freely. Bohm shares that without the ability to “listen freely” one will not be able to listen to the whole of the dialogue and there will be little meaning. (Bohm, p.5)

Suspending Assumptions- In suspending assumptions as shared from Bohm, as those involved in the dialogue will notice connections between thoughts going on in dialogue, feelings in the body, and emotions. (Bohm, p.23)  In Isaacs readings as shared about “container”, reading describe container as, “a vessel, setting in which the intensities of human activity can safely emerge. The active experience of people listening, respecting one another, suspending their judgements, and speaking their own voice are four key aspect of the container for dialogue” (Isaacs, p.242)

Collective Participation- Bohm shares collective participation as people thinking together and by sharing common content trust will begin to form.  As thoughts flow through dialogue people will understand the importance of dialogue. (Bohm, p.29-30) As I reflect on readings from Isaacs, “the container is the circle that holds all, that is a symbol of wholeness, and setting in which creative transformation can take place” (Bohm, p.243) This would represent the collective participation taking place.

Beginning with the circle allows the welcoming feeling into the dialogue, engaging in dialogue creates trust that listening is happening in order for dialogue to flow, with mindfulness it is very important that those involved in dialogue know your present as well as you know you are fully present in order to gain meaning from dialogue. Next is suspending assumptions in order to be open to all things that come with the flow of thoughts in the dialogue and to end with collective participation all will be heard in the dialogue in order to move forward and do meaningful work.

Bohm, D., & Nichol, L. (1996). On dialogue. London: Routledge.

Isaacs, W. (1999). Dialogue and the art of thinking together: A pioneering approach to communicating in business and in life. New York: Currency.

 

Reflection:

In this Artifact authors such as Bohm, Pearce, and Sutter share a message of deeper more meaningful dialogue. These authors share how thoughts, meanings, flow, being present, understanding will lead to connections and deeper more meaningful dialogue.

In allowing the thoughts to flow and being mindful and making sure there is understanding, the dialogue becomes richer and more meaningful. In allowing self to be present in this way creates trust within the organization I work with and that trust will create beautiful things to come from the goal of doing meaningful work. To be able to bring ideas to the table and to have everyone involved see the vision of the organization creates understanding and allows for everyone to continue to share ideas for future success of organization.

The key to this LO is to be present in listening in order to make and create connections needed to fully gather the flow of information that is being presented. In allowing self to gather information and fully see and hear the information becomes clear and the information makes sense as you try to relate what is being presented to situations in organization or in life. With techniques of active listening I allow myself to accept the information in order to see how I can apply what is being shared in my work.  This artifact help me to understand the importance of being confident when presenting or talking to others as this will keep others engaged in the conversation and this will help as I want those I present information to or just conversation with to hear my message and understand my vision and hopes for success for others and organization.

With this LO of productive dialogue it was important to pay attention to detail as the flow of information taking place would be easier. In this artifact negotiation was taking place with a partner over a book. This assignment help me to understand the important of knowing and understanding the details of what you plan to share or in this assignment sell.  In order for productive dialogue it was key to create a feel of comfort in the beginning with proper greeting and understanding of goals as this lead to a sense of trust. As with my organization as I deal with a diverse group trust is key and the only way to get there is to create dialogue that leads to connections, and understanding of the goals in order to move forward.  I have been able to make connection with kids and adults that at first have no interest in the work we do but once we can make a connection and I am given details on the wants of individuals we work together to try and help get these goals accomplished.

In this LO cross culture challenges I have learned that it is important to find a balance of understanding of the wants and needs of organization and the community we work with. As approach in a mindful way as we must be clear that the goals of the organization has the best interest of the community in mind. In cross culture challenges it is very important to be clear of intentions with the community and community must feel you do care or partnership will not happen. In order to overcome these challenges we the organization have invited community members to create dialogue on what they expect from program and then the organization presents how to go about meeting expectations and making sure there is agreement. This type of dialogue creates organization and clear vision for the year and helps the flow of the program.

This LO allowed me to step in to an unfamiliar environment and it was interesting as it allowed me to be fully be present as I was to report back on my experience. As diversity surrounded us everyone was welcoming. This is important as I work with a diverse group it is important to always make sure all involved feel that they belong and that they are welcomed and important.  Critical moments in my organization is when connections are not made and without being pushy we have to find ways to connect, with all we have learned in the course connections are now being made quicker as real and meaningful dialogue is happening as being present is creating a great sense of fully listening and hearing the needs and goals for individuals and organization.

In this LO techniques and strategies for productive dialogue is very important to keep the flow of goals and vision for Capstone Action Project. By collecting thoughts, collective participation, engaging, applying mindfulness, and suspending assumptions will lead to a great flow of information and understanding from organization perspective to community perspective in hopes of great meaningful work. As I apply these techniques to dialogue goals are so much more clearly and collectively engaging in dialogue creates such an excitement for the future of and the developing my capstone project. As allow myself to create and connect deeper into the dialogue I am gaining more confidence in my ability facilitate and to see how deeper engaged everyone is in dialogue now will help others see their potential.

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